Let us introduce ourselves...
Hands in Harmony is a private home care agency that has been operating since April 2009. It has a well-established reputation for high-quality care provision. We have achieved considerable success in realising our clients’ personal goals, including full independence.
We operate out of three offices in Milton Keynes, Bedford and Hitchin, covering the Beds, Bucks and Herts area.
Where we operate
The Milton Keynes office provides domiciliary care in Milton Keynes and surrounding areas such as Woburn, Woburn Sands, Cranfield, Lidlington, Leighton Buzzard, and Marston Moretaine. It also offers reablement services for clients discharged from Milton Keynes Hosptial. The latest inspection report from the Care Quality Commission has adjudged the office to be “Good”.
The Milton Keynes Office is approved and contracted by:
The Bedford Office covers Bedford and surrounding areas such as Wootton and Stewartby. It operates a reablement service for clients discharged from Bedford Hosptial.
The Hitchin Office specialises in providing highly skilled and experienced staff to nursing and care homes in the North Hertfordshire area. The Hitchin office is a member of the Hertfordshire Care Providers Association.
Meet the management
Terry Turner - Chairman
Along with two partners, Clive Barnes and Mark Claremont, I set up Hands In Harmony in 2009. We had together previously started and successfully grown businesses both in the UK and Europe in the banking and retailer sectors. Although Clive and Mark are no longer actively involved in the business, both remain as shareholders.
The philosophy has always been to provide high-quality service and to make a difference. Our approach has to been to combine our reabling skills with traditional care, to provide a seamless, comprehensive service. This has given us a unique insight into the multiple approaches that can be adopted for each client. Also, subsequently, if the circumstances change, we can take new strategies at ease.
For my part, I am keen to understand the global best practice. I was a member of the project team at the Social Care Institute of Excellence that wrote the Reablement Guidance for Local Authority Commissioners in 2012. I was a member of the NICE committee that wrote the Guidelines “Intermediate Care Including Reablement” In 2017. This has given me a rare chance to access top research on the subject, and converse with some of the leading experts, both practitioners and academics.
Karen Favell - Registered Care Manager
I have been working in the care industry since 2002. Initially, as a carer, then a care co-ordinator and later as a care manager. I have been a manager of both care homes and care agencies. I also have a Leadership and Management Qualification (LMD) qualification in Care.
I joined Hands In Harmony in 2009 as Deputy Care Manager and became the Registered Care Manager in 2016. I try to foster a family atmosphere amongst the staff and make our organisation as transparent as possible to our clients and their families. The more established we have become, the more our knowledge has grown. Even so, we never rest on our laurels, and we strive continually to improve.
Kim Sweet - Bedford Manager
I joined Hands in Harmony in 2015 as a Senior Care worker. I became Deputy Bedford Manager in 2018 and the Bedford Manager in 2020. I am now responsible for the day to day running of the Bedford team and office.
I have extensive knowledge of both the domiciliary care and reablement sides of our business, an NVQ IV in Care Management, having been in the care industry since 1998. I find care/reablement extremely rewarding and firmly believe that the carer’s are the company’s biggest asset. Therefore their job satisfaction is one of my main priorities.
Pauline Banks - Care Home Services Manager
I have been with the business since 2000, and I have extensive knowledge of the industry and the local area. I am responsible for the recruitment and vetting of all staff supplied to Care Homes. I liaise with Care Home’s management to book staff and process invoices. I regularly conduct spot visits to check on our carers and that everything is going ok with their placements.
Looking after the wellbeing of staff is my number one priority. All staff are aware that I am approachable, and if they have any problems whether it be work-related or personal, I’m there to support them.